- A Senior Tech role with a leadership component in a successful and forever growing Aussie MSP!
- Cutting-edge cloud work and the opportunity to work with a leading Managed Services Provider across a diverse technology set - BAU/PROJECT!
- Inspirational management style and supportive culture!
- Work with a very close-knit team of skilled IT professionals
- Loads of training and career development!
- $100-110K Base + Super + Training commensurate with skills and experience
- Sydney!
This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.
You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond!
Key Responsibilities:
- Providing 2nd and 3rd Level technical resolution to clients via ticketing system in relation to desktop, server, network and all related infrastructure issues such as software installations, configuration, maintenance and security either over the phone/remote or onsite
- Assisting and taking escalations from Level 2 Technical Staff
- Managing and Training Level 2 Technical Staff
- Microsoft 365 management and support, including but not limited to; Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Endpoint Manager (Intune), Microsoft Defender for Cloud Apps, Windows Defender for 365 and Endpoint, Enterprise and Mobility, Microsoft 365 E5
- Leading and architecting technical projects such as new client onboarding, Server Migration Projects (on-prem to on-prem, on-prem to cloud, cloud to cloud), Microsoft 365 and Azure Migrations
- Working with Email Security and Backup and Archive Technologies such as Azure Backup, M365 SaaS Cloud Backup, Defender for Office 365 and Proofpoint Essentials
- Improving technical standards and processes, including client documentation, client checklists, and introducing automation to improve efficiencies
- You will be the key contact for all clients!
- Previous experience in an MSP environment is a must
- Minimum 10 years of experience in configuring and supporting desktops, servers and networks (firewalls, switches, routers, wireless access points)
- Excellent working knowledge of networking and experience in designing complex networks (switching, routing, VLAN, WLAN, WAN, VPN)
- Excellent working knowledge of all aspects of Microsoft 365 and associated services, including Microsoft Identity Management (Entra ID), Microsoft Intune, SharePoint, Teams, OneDrive, and Windows Defender for 365
- Excellent working knowledge of Microsoft Azure, including migrations and new builds
- Excellent working knowledge of standard Antivirus (EDR/MDR) and Backup Applications and Solutions
- Excellent working knowledge of Windows Servers and have worked with and implemented all key server technologies such as Active Directory, DHCP, DNS, DFS, File & Print Services, Group Policy, Remote Desktop Services , AVD etc.
- Excellent working knowledge and understanding of Virtualisation Technologies such as VMware, Hyper-V, and Azure Virtual Desktop
- Strong PowerShell and other scripting languages
- Strong working knowledge of Linux OS, Build, Configuration and Administration
- Cybersecurity Skills and understanding various frameworks such as Essential 8 and ISO27001
- Strong Analytical and Troubleshooting Skills
- Very strong interpersonal and communication skills - written, verbal and presentation!
- Enjoys a fast paced environment and is comfortable with change
- Work with a very reputable and ever-growing MSP!
- Collaborate and learn from some of the best techs in the business!
- Loads of training, certification and career development opportunities!
- Work with some of the most cutting-edge emerging technology!
- Open/Supportive/collaborative culture and management style!
- Flexibility to work from home!