Looking for that "One of a Kind" opportUnity that you just can't dismiss?..
- Head of Operations in an ever-growing and successful Aussie MSP!
- Cutting-edge cloud work and the opportunity to work with a leading Managed Services Provider across a diverse technology set!
- Inspirational management style and supportive culture!
- Work with a very close-knit team of skilled IT professionals
- Training and career development!
- $160 - $180k Base + Super commensurate with skills and experience
- Based in Tamworth - open to Upper Hunter/Newcastle - potential for hybrid working.
Their mission is simple: to solve real business problems and help organisations succeed through technology that drives real results.
About the role:
Looking for a proven IT Operations Leader with deep technical expertise and a strong track record in delivering high-quality service. You’ll bring extensive experience across IT support, service delivery, and project execution - with the capability to lead a team, engage confidently with clients, and uphold strong operational standards.
Reporting directly to the CEO, the Head of Operations is responsible for overseeing day-to-day service delivery, managing the operations team, ensuring client satisfaction, and driving continuous improvement. The role demands a combination of technical oversight, people leadership, client engagement, and process accountability.
This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.
Key Responsibilities:
- Lead the operations team to ensure high-quality service, clear accountability, and a strong team culture
- Oversee daily service operations- including support workflows, technician coordination, and project delivery
- Manage key client relationships- leading planning sessions, QBRs, and ongoing service alignment to ensure trust and long-term value
- Improve processes and performance through data insights, team feedback, and continuous improvement initiatives
- Collaborate across departments to align service delivery with sales, technical leadership, and broader business strategy
An experienced operations leader with a strong technical background and a practical, team-focused approach. You’ll bring confidence, structure, and a calm head to day-to-day operations, along with a genuine focus on delivering great outcomes for clients and the team.
- Proven IT Operations Experience- Strong background in service delivery and support, ideally in an MSP, with experience leading technical teams
- Technical Confidence- Hands-on knowledge across IT infrastructure and support, including Level 3 issues and escalations. Ability to develop client strategic plans and solution designs
- Client Engagement Skills- Comfortable in planning sessions, resolving issues, and building trusted client relationships
- Team Leadership- Able to set expectations, support growth, and drive performance across a technical team
- Process & Delivery Focus- Practical, organised, and always looking for smarter ways to improve how things get done
- Very strong interpersonal and communication skills- written, verbal and presentation!
- A friendly, positive and customer-driven attitude!
- Team player- ready to contribute whatever it takes or play any role on a team to get the job done
- Leadership or mentoring experience (formal or informal)
- Bachelor’s degree in information technology, Computer Science, or a related field
More than just an IT business - a place where you can be yourself, feel valued, and do meaningful work.
They believe culture matters just as much as capability, and that real success happens when people are heard, trusted, and supported. You’ll be part of a team that cares about each other, their clients, and their region.
- Work with a very reputable and ever-growing MSP!
- Loads of training and career development opportunities!
- Cutting-edge emerging technology!
- Open/Supportive/collaborative culture and management style!
- Flexibility to work from home!
A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT!!
*** REMEMBER! $2000 for successful referrals!! Who do you know?..Feel free to refer anyone looking..
*** REMEMBER! $2000 for successful referrals!! Who do you know?..Feel free to refer anyone looking..