- Internal Level 3 role in a successful and forever growing global corporate!
- Cutting-edge cloud work and the opportunity to work across a diverse technology set - SUPPORT/BAU/PROJECT!
- Inspirational management style and supportive culture!
- Work with a very close-knit team of skilled IT professionals
- Loads of training and career development!
- $130K Base + Super commensurate with skills and experience
- Melb! Hybrid!
- OZ/UK hrs - need to be flexible!
We’re currently looking for a Platform Support Engineer to join the Technology Team based in Melbourne. The successful candidate will have a strong foundation in IT infrastructure and an eagerness to build deeper technical knowledge. Experience with complex business systems, and proven experience in troubleshooting and technical support is highly regarded.
This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.
You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond!
Key Responsibilities:
- Systems administration, escalations and project work on traditional IT and cloud client systems - Windows, AD, O365, Azure, Outlook/Exchange, Virtualisation, Citrix, Intune, Backup & DR, Networking, PowerShell
- Diagnose and resolve more complex issues
- Mentoring and support for other engineers
- Troubleshoot and resolve escalations from L2/3 engineers
- Contribute to pre-sales solution design work
- Extensive infrastructure senior support, administration and project experience within complex environments – Windows, AD, O365, Azure, Outlook/Exchange, Virtualisation, Citrix, Intune, Backup & DR, Networking, PowerShell
- Managing VM’s in Azure, Azure Backups
- You will ideally come from the MSP space
- Any design experience favourable but not essential
- Very strong interpersonal and communication skills - written, verbal and presentation!
- Logical and methodical troubleshooting approach.
- A friendly, positive and customer-driven attitude!
- Team player - ready to contribute whatever it takes or play any role on a team to get the job done
- Strong attention to detail, passionate about documentation!
- Obsessive in a good way: will actually solve technical problems (no band-aid fixes) and write clear, concise documentation
- Enjoys a fast paced environment and is comfortable with change
- ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
- Apply to work remotely for up to 3 months per year
*** REMEMBER! $2000 for successful referrals!! Who do you know?..Feel free to refer anyone looking..