An innovative events company that prides itself on delivering spectacular events for clients across Australia and internationally. Their team blends creativity, logistics, and technology to produce memorable experiences for global brands.
As the business continues to grow, they are looking for an IT Support Manager to take ownership of internal technology across the Australian office while working closely with global IT teams.
- Lower North Shore | Hybrid – 3 Days Office/2 Days WFH
- $100K – $120K + Super
You will be the senior IT support presence in Australia, supporting internal users while collaborating closely with technical teams abroad.
Personality matters here. The team wants someone friendly, confident, and engaging who can build strong relationships across the business.
What Makes This Role Interesting
• Own IT for the Australian office while working with global IT teams
• Hybrid working with a Lower North Shore office
• Mix of user support, systems administration and project work
• Exposure to creative and events technology platforms
• Opportunity to influence how technology supports the business
What You’ll Be Doing
• Providing first-line IT support to internal users across the Australian business
• Escalating and coordinating issues with global IT teams abroad
• Supporting Microsoft 365 including SharePoint, Teams and OneDrive
• Managing Windows and macOS devices across the office
• Administering Microsoft 365 groups, Teams environments and shared mailboxes
• Managing Jamf for Mac devices and Azure AD/Entra for Windows environments
• Onboarding new employees and provisioning systems and access
• Maintaining IT documentation and training materials
• Delivering user training on Microsoft 365 tools
• Supporting specialist business software platforms
• Maintaining IT equipment and asset registers
• Managing software licensing and hardware procurement
• Supporting office infrastructure including meeting room technology and connectivity
• Contributing to internal technology improvements and small project work
• Producing weekly activity reports and coordinating with leadership
Some after-hours calls may be required due to collaboration with international teams.
What You’ll Bring
• 3+ years experience working across IT support or systems administration
• Strong Microsoft 365 knowledge
• Experience supporting Windows and macOS environments
• Ability to troubleshoot and resolve technical issues across multiple platforms
• Comfortable communicating with international stakeholders
• A proactive mindset and willingness to take ownership of IT locally
• Strong documentation and communication skills
Certifications such as Microsoft MS-900 or other Microsoft certifications are beneficial.
The Type of Person Who Will Thrive Here
• Friendly and approachable personality
• Confident communicating with global teams
• Comfortable being the go-to IT person in the office
• Enjoys helping people and improving systems
• Organised and able to manage multiple priorities
This is a great opportunity for someone who enjoys ownership, variety, and working closely with people across the business.
If you’re looking for a role where you can take responsibility for IT locally while collaborating with global teams, this will be a fantastic move.
This is a real opportunity to shine - and to be recognised and rewarded for it!
Referral Bonus! Know someone who would be perfect? Refer them and receive $2000 if they’re successfully placed!