LEVEL 2 ENGINEERS - MANAGED SERVICES - Reputable and Established MSP!

Job Title: LEVEL 2 ENGINEERS - MANAGED SERVICES - Reputable and Established MSP!
Contract Type: Permanent
Location: Sydney
Reference: 3086146
Contact Name: Darren Saul
Job Published: February 11, 2020 11:46

Job Description

  • Very reputable and established small MSP growing from strength to strength!
  • Cutting-edge cloud projects!
  • Work in an ever-growing team of collaborative and highly-skilled engineers!
  • Supportive management style and culture
  • Training, development and career progression
  • $75-85k Base + Super commensurate with skills and experience
  • Syd CBD.
Be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. 

This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment. You will possess excellent communication and customer service skills and pride yourself on delivering a high level of technical achievement in every instance.

If you are looking for a role that you can grow and develop your skills – then this is the role for you. You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond.

Key Responsibilities:

  • Provide Lev 2 technical support for client support requests
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Loads of cutting edge cloud projects!
  • Periodic onsite visits to client sites
  • Setup, installation and configuration of desktop/ server and simple networking hardware and software
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
  • Analyse, design and maintain IT systems and solutions to business clients
  • Assist with project work from time to time
Key Requirements:
  • Prior MSP experience in a similar role highly favourable but not essential!
  • Windows and Mac environments: AD, Azure, Exchange, Citrix, Office 365, Windows OS Workstation & Server, Mac OS
  • Understanding of general networking
  • Experience working with monitoring and ticketing tools - experience with Autotask, N-Central and IT Glue a bonus!
  • ITIL or similar methodology favourable but not essential
  • Tertiary IT qualifications or industry certifications favourable but not essential
  • Very strong interpersonal and communication skills - written and verbal 
  • A friendly, positive and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organisational skills
  • Enjoys a fast paced environment and is comfortable with change
What you get in return..
  • Dynamic, energetic, FAST moving environment. Every day brings something new.
  • Your input, ideas and feedback are welcomed! Make your mark! Make a difference!
  • Assistance with training for relevant industry certifications.