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LEVEL 2 ENGINEER - MANAGED SERVICES - AUSSIE SUCCESS STORY!

Job Title: LEVEL 2 ENGINEER - MANAGED SERVICES - AUSSIE SUCCESS STORY!
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 2923959cvf
Contact Name: Darren Saul
Job Published: September 24, 2020 07:45

Job Description

START IMMEDIATELY!
  • Very reputable and award-winning MSP growing from strength to strength! Real Aussie success story!!
  • Work in an ever-growing team of collaborative and highly-skilled engineers!
  • Supportive management style and culture
  • Training, development and career progression!
  • $70-90k Base + Super commensurate with skills and experience
  • Sydney.
Be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. 

This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment. You will possess excellent communication and customer service skills and pride yourself on delivering a high level of technical achievement in every instance.

If you are looking for a role that you can grow and develop your skills – then this is the role for you. You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond.

Key Responsibilities:

  • Provide Level 2 technical support/administration for multiple client environments  
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Periodic onsite visits to client sites
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
  • Assist with senior project work from time to time
Key Requirements:
  • Strong experience with migrations and desktop support:
    • Laptop builds and image processing
    • Microsoft AD/DNS/DHCP
    • RMM Products (Solarwinds NCENTRAL a bonus..)
    • Strong knowledge of Windows 10 and Mac OS
    • Experienced in PowerShell desirable
    • Experience in JAMF desirable
    • Strong experience with wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones)
    • HP and Apple hardware experience 
    • Office 365 support
    • Experience with network switch rebuilds 
  • Tertiary IT qualifications or industry certifications favourable but not essential
  • Very strong interpersonal and communication skills - written and verbal 
  • A friendly, positive and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organisational skills
  • Enjoys a fast paced environment and is comfortable with change
What you get in return..
  • Dynamic, energetic, FAST moving environment. Every day brings something new.
  • Your input, ideas and feedback are welcomed! Make your mark! Make a difference!
  • Assistance with training for relevant industry certifications.
A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT!