DESKTOP SUPPORT ANALYST - Cutting-edge MSoft environment!

Job Title: DESKTOP SUPPORT ANALYST - Cutting-edge MSoft environment!
Contract Type: Permanent
Location: Melbourne
Reference: 2978178B87890
Contact Name: Darren Saul
Job Published: August 01, 2019 07:45

Job Description

  • Very reputable and award-winning MSP!
  • Cutting-edge MSoft environment!
  • Work in an ever-growing team of collaborative and high quality IT professionals
  • Inspirational management style and supportive culture
  • Training, development and career progression!!
  • $60-70k Base + Super commensurate with skills and experience
  • Melbourne CBD.
Awesome opportunity for a proactive and solution-focused individual who has sound IT skills and a superb self-driven/customer-driven attitude. 

Be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. You'll be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!

Key Responsibilities:

  • Level 1 and Level 2 service desk requests. You own it and are responsible for an outcome to everything that passes through, even if you escalate the issue. It’s about the customer ALWAYS!
  • Mac and Windows environment - and all that hours with it!!
  • Mobile devices. Apple and Android.
  • Some after-hours work will be required
  • You will also assist with project work when needed
Key Requirements:
  • 2-3 years' prior support experience highly favourable!
  • Windows and Mac environments
  • Office 365 experience highly favourable 
  • Very strong interpersonal and communication skills - written and verbal 
  • A friendly, positive and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organisational skills
  • Enjoys a fast paced environment and is comfortable with change
What you get in return..
  • Dynamic, energetic, FAST moving environment. Every day brings something new.
  • Your input, ideas and feedback are welcomed! Make your mark! Make a difference!
  • Assistance with training for relevant industry certifications.

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