DESKTOP SUPPORT - 6 month contract with a possibility for longer term..

Job Title: DESKTOP SUPPORT - 6 month contract with a possibility for longer term..
Contract Type: Contract
Location: Sydney
Reference: 2983727
Contact Name: Darren Saul
Job Published: August 12, 2019 08:45

Job Description

  • Reputable Global Pioneer!
  • 6 month contract to start with view to extension
  • Work in a small team of collaborative IT professionals
  • Inspirational management style and supportive culture
  • Approx. $35-40/hr + Super commensurate with experience
  • North Ryde
A hugely successful and ever-growing global pioneer with very strong corporate values that recruits only the highest calibre individuals with the ability to take ownership of their role and responsibility for their actions. 
You will need a positive "can and will do" customer-driven attitude, strong attention to detail and be comfortable working under pressure.

NOTE: This role will be very support focussed - you will need to be prepared to multi-task and prioritize with flexibility, strong communication and superb customers-service!

Key Responsibilities:
  • Basic desktop support - level 1 and 2
  • Ensuring all requests are handled in a polite, friendly, helpful and efficient manner
  • Laptop builds, record keeping for assets, strong customer service skills, early life support of refreshed or replaced laptops, meeting room AV support
  • Managing expectations: Providing a high level of communication with clients around the status of requests and to follow up with the IT team accordingly
  • Escalating where necessary 
  • Setup of IT equipment
  • And did I forget to mention SMILE at all times?..
Key Requirements:
  • IT experience in a related role  
  • Any ITIL experience highly favourable but not essential
  • Bubbly, enthusiastic, "can do", customer service driven attitude!
  • Exceptional interpersonal communication skills - written and verbal
  • Strong attention to detail, analytical and conceptual thinker
  • A flexible and respectful approach in liaising with colleagues
  • An ability to relate to people at all levels
  • An ability to quickly learn different types of technologies
  • Always striving to develop both personally and professionally

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